Privacy Policy

Privacy Policy

This Privacy Policy describes how Elberi (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit or make a purchase from our website. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and transparently in accordance with applicable laws in Pakistan.

1. Information We Collect

When you visit or interact with our store, we may collect the following types of information:

  • Personal Information: such as your name, phone number, email address, billing and shipping address, and payment details when you place an order.
  • Account Information: if you create an account, we may store your login credentials and order history.
  • Device & Usage Information: including IP address, browser type, device information, and how you interact with our website.
  • Communication Information: if you contact us via email, WhatsApp, or contact forms, we may keep a record of that communication.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your purchases, updates, and customer support requests
  • Improve our website, products, and customer experience
  • Prevent fraud and ensure secure transactions
  • Comply with legal obligations where required

We do not sell or rent your personal information to third parties.

3. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Analyze website traffic and performance

You may choose to disable cookies through your browser settings, but some features of the website may not function properly as a result.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, such as:

  • Payment gateways (for secure payment processing)
  • Shipping and logistics partners (for order delivery)
  • Analytics tools (to understand website usage)

These third parties only receive the information necessary to perform their services and are obligated to protect your data.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

6. Customer Rights

As a customer, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal data, subject to legal or operational requirements
  • Opt out of promotional communications at any time

To exercise these rights, please contact us using the details provided below.

7. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

  • Store Name: Elberi.com
  • Email: info@Elberi.com