Return and Refund Policy

At Elberi.com, customer satisfaction is our priority. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.

1. Return Eligibility Criteria

To be eligible for a return:

The item must be unused, unworn, and in original condition
The item must be returned in original packaging
Proof of purchase is required
The product must not fall under non-returnable categories

2. Return Timeframe

Returns must be requested within 2 Days of receiving the product. Requests made after this period may not be accepted.

3. Refund Process and Timing

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

Refunds will be processed within 15 Days
Refunds will be issued via the original payment method or as store credit (depending on your preference and payment gateway rules)

4. Exchanges

We offer exchanges for defective, damaged, or incorrect items (subject to availability). If the requested replacement is not available, a refund may be issued instead.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 2 Days of delivery at info@elberi.com with clear photos of the issue.

We will arrange a replacement or refund after verification.

6. Non-Returnable Items

Certain items are not eligible for return, including:

Perishable goods
Personal care or hygiene products (if opened)
Sale or clearance items (if applicable)
Customized or personalized products

7. Return Shipping Costs

If the return is due to our error (wrong or defective item), return shipping will be covered by us
If the return is due to customer preference, the customer may be responsible for return shipping costs

If you have any questions about returns or refunds, please contact us at:

Email: info@elberi.com