Refund policy

7-Day Return and Exchange Policy

You may request a return or exchange within 7 days of receiving your order.

Eligibility

To be eligible, the item must be unused, unworn, undamaged, and returned with its original tags, accessories, packaging, and proof of purchase.

For hygiene and safety reasons, opened or used cosmetics, skincare, fragrances, personal-care products, earrings, and similar personal-use items cannot be returned unless they arrived damaged, defective, or incorrect. Gift cards and clearance or final-sale items are non-returnable.

Starting a Return

Contact us at info@elberi.com or WhatsApp +92 336 8267244 within 7 days of delivery. Include your order number, the reason for the request, and clear photographs when the product is damaged, defective, or incorrect.

Returns sent without prior approval may not be accepted. Customers are responsible for return shipping unless the item received was damaged, defective, or incorrect.

Damaged or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, or incorrect so we can review and resolve the issue.

Exchanges

Approved exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another item or a refund.

Refunds

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are processed using an available mutually agreed method. Original shipping charges are not refundable unless the item was damaged, defective, or incorrect. Processing times may vary by payment or banking provider.